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ADP 6-22
6-68.
During the enrichment stage, teams strengthen relationships between members and focus on team objectives. Members become accountable to and for the team. New members gradually move from questioning everything to trusting themselves, their peers, and their leaders. Trusted team members are more willing to resolve differences of opinion and fact, suspend doubt, and concentrate on duties and missions. Leaders learn to trust by listening, establishing clear lines of authority, and enforcing standards. Leaders should understand indicators of distrust such as persistent defense of personal opinion, conflict avoidance, suspicion about others’ motivation, and ignoring the importance of team membership. Leaders improve trust and build morale by getting to know members, communicating truthfully, treating them fairly, and recognizing good work and teamwork.